- Shipping & Returns
Shipping & Returns
Our goal is to provide you with the best information, images, product materials, and Customer Service to ensure that you get the right item the first time. However, we also encourage you to shop with us and experiment with what products fit your needs, and understand that on occasion, you'll need to return or exchange something you've purchased. We make every effort to ensure that the return and exchange process is as quick and simple as possible for you. If you are purchasing something for the first time, we encourage you to review our Return and Exchange policy and procedure, which is outlined here.
All returns must meet the following criteria:
1. Item(s) being returned must be new, unused, and in their original packaging with all product materials. If the packaging was opened, the item(s) must be returned in resalable condition. Item(s) not returned in resalable condition will NOT be refunded. We will be happy to return them to you for a nominal shipping fee.
2. You must contact us within 14 days of receiving your order by emailing email@example.com and requesting an RMA (Return Merchandise Authorization) number. You should specify what item(s) you would like to return, and why. We will provide you with an RMA Number and return instructions via email. Return requests received after 14 days of receiving your order will be assessed a 10% Restocking Fee and return requests received after 30 days are not accommodated. RMA numbers are valid for 30 days from the date of issue. Returns received after 30 days from the RMA issue date, or received without an RMA, will automatically be subject to a non-negotiable 20% Restocking Fee.
3. If you need a different item, please place a new order for the needed replacement item(s) and return the item(s) you have already received. The quickest way to ensure the processing of your replacement items is place a new order for the new item(s), and immediately request an RMA.
4. Returns are not accepted for fourth quality items. If you believe a fourth quality product you received is out of line with the description of fourth quality (listed on the product detail pages for fourth quality products), please take pictures of the product and email them to firstname.lastname@example.org. We will review the product and determine if it is beyond the typical threshold of fourth quality.
5. To ensure safe travel of your return item(s), we highly encourage you to ship via a traceable shipping method (i.e. FedEx, UPS, USPS) with a delivery confirmation or tracking number. All shipping costs must be pre-paid. COD shipments will be refused outright. To ensure prompt refunds, we encourage you to email your return tracking information to our Support Team at email@example.com
6. Refunds are for merchandise only, shipping charges are not refunded. The customer is responsible for all shipping charges unless the item was damaged upon receipt, in which case please contact our Support Team at firstname.lastname@example.org within 7 business days of receiving the item, and provide pictures of the damaged item and the packaging it came in.
7. Returns are not available for closeout, discontinued, or clearance items.
8. All returns are subject to inspection and refunds will be issued at SkeletonStore's sole discretion only.
If you have any questions about whether a product you are considering ordering will comply with our Returns or Exchanges policy, we encourage you to contact the Support Team by phone, email, or Live Chat prior to placing an order with us. Note: submitting an order to SkeletonStore.com indicates your agreement to these terms.